FROM ONE READER TO ANOTHER
We’re here.
Let’s turn the page.
Quick answers when you need them.
A real person when it matters.
THE QUICK ANSWERS
A minute here.
One less email.
How do I pause, skip or cancel?
- Open your Customer Portal.
- Enter your checkout email and open the sign-in link we email you.
- Go to Manage and choose Skip a box, Move my date, Pause or Cancel.
- Follow the short steps; your next box date updates right away.
Make changes before your next billing date. Cancelling future renewals does not automatically refund a charge already made.
Open my Customer PortalCan I change how many books I get?
Yes. Open your Customer Portal, go to Manage, choose Box size, pick 3, 4, 5 or 6 books and confirm. Your new size applies from your next renewal; you do not need to cancel and resubscribe.
Change my box sizeHow do I change my genres?
Open your Customer Portal and sign in with your checkout email: we email you a link, no password needed. Your genres are right on the Next box page. Choose at least four and save; your next box and any box that hasn’t shipped yet follow your new picks. Each time a new box is ordered, we also email you a link that opens your portal straight to your genres.
Change my genresHow do I use my rewards points?
You earn points on every box (3 points per $1 for boxes 1–3, 4 from box 4 and 5 from box 7), plus bonuses for milestones, reviews and friends you refer (rewards for unboxing videos are coming soon). Open Rewards in your Customer Portal to spend them: from 500 points, in steps of 100 (100 points = $1), take money off your next box (up to half its price), get a free add-on, or turn them into a one-time shop code.
See my pointsWhere can I find my tracking?
Look for your shipping confirmation email and follow the tracking link to the carrier’s website. Processing can take 1–3 business days before a shipment is dispatched. If you cannot find the email or tracking looks unusual, contact our team with your order number.
Something arrived damaged. What should I do?
Contact our team within 48 hours of delivery with your order number and clear photos of the item and its packaging. Keep the packaging while we review the issue. A real team member will work with you on the next step.