Shipping policy
Shipping Policy for TheBookscription
Effective Date: January 1st, 2025
At TheBookscription, we are committed to delivering your curated book box promptly and efficiently. Please read our Shipping Policy to understand how we handle shipping and delivery.
1. Processing Time
- Order Fulfillment: Orders are processed within 1-3 business days of purchase.
- Subscription Boxes: Boxes are curated and shipped on a monthly schedule. Your first box will be processed and shipped shortly after your initial order. Recurring boxes are shipped around the same time each month.
2. Shipping Times
- Standard Shipping: Delivery typically takes 2-5 business days after the box is shipped.
- Expedited Shipping: (If available) Faster delivery options can be selected at checkout for an additional fee.
- Midwest Advantage: Located in the Midwest, we ensure quicker delivery times to both coasts (usually within 2-3 days).
3. Shipping Costs
- Flat Rate Shipping: We offer competitive flat-rate shipping costs, calculated at checkout.
- Free Shipping Promotions: Free shipping may be available for certain subscription plans or during special promotions.
4. Shipping Locations
- Domestic Shipping: We deliver to all 50 U.S. states, including Alaska and Hawaii.
- International Shipping: Currently, we do not offer international shipping.
5. Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
- Updates: You can track your shipment directly through the carrier's website using the tracking link provided.
6. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us at contact@thebookscription.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
- Damaged Items: If your box arrives damaged, please email us with photos of the damaged items and packaging. We will assist with a resolution, which may include replacing the box or specific items.
7. Undeliverable Packages
- If your package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the address and arrange for reshipping. Additional shipping fees may apply.
8. Shipping Delays
While we strive to meet our shipping timeframes, delays may occur due to circumstances beyond our control, such as weather conditions or carrier issues. We appreciate your patience and understanding in such cases.
9. Contact Us
For questions about shipping or tracking your order, please contact us:
Email: contact@thebookscription.com
Website: www.thebookscription.com